Front Desk Agent
About The Position
We are redefining hospitality through modern design, intuitive technology, and warm, personalized service. We're not a typical hotel—we're a creative, forward-thinking space built for guests who appreciate style, comfort, and a seamless experience. If you're someone who loves connecting with people and creating memorable stays, this is the place for you. Position Overview As a Front Desk Agent, you are the first point of contact for our guests. You'll deliver exceptional service, solve problems with confidence, and ensure every guest feels valued from check‐in to check‐out.
Requirements
- Previous front desk or customer service experience (hospitality preferred)
- Strong communication skills and a calm, solutions‐focused mindset
- Ability to multitask and stay composed in a fast‐paced environment
- Familiarity with hotel systems (StayNTouch experience is a plus)
- Flexibility to work mornings, evenings, weekends, and holidays if ever needed
- A team‐oriented attitude and a genuine passion for guest service
Responsibilities
- Greet guests warmly and handle check‐ins and check‐outs with professionalism
- Manage reservations, room assignments, and guest communications (phone, email, in person)
- Process payments, verify identification, and maintain accurate records
- Resolve guest concerns with empathy and efficiency, escalating when necessary
- Coordinate with housekeeping and maintenance to ensure room readiness
- Promote hotel amenities, local attractions, and upsell services when appropriate
- Maintain a clean, organized, and secure front desk area
Benefits
- $18/hour, paid weekly
- W2 employment with full company‐paid medical, dental, and vision benefits
- Paid time off and holiday pay
- Employee discounts on hotel stays and amenities
- Opportunities for growth, advancement, and cross‐training
- A stylish, supportive, and modern work environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
