Front Desk Agent

Pyramid Global Hospitality•Jacksonville, FL

1d•Onsite

About The Position

Pyramid Global Hospitality, a company with over 230 properties worldwide, is dedicated to a "People First" culture, fostering diversity, growth, development, and wellbeing for its employees. The Doubletree by Hilton Jacksonville Airport, a property under Pyramid Global Hospitality, prides itself on being a top employer in the area, known for its culture, comprehensive benefits, 401k with company match, and bonus programs. They seek talented individuals with a genuine passion for service and a desire for personal development and success. The company believes each team member is crucial in delivering outstanding service and memorable guest experiences. The Guest Services Agent role involves creating a memorable first impression for guests upon arrival and throughout their stay. The ideal candidate will use their engaging personality to offer a warm welcome, act as a knowledgeable resource for hotel amenities and the local area, and assist guests to their rooms. This position is suited for individuals who enjoy interacting with people from diverse backgrounds, making meaningful connections, and striving to "WOW" guests. It offers a significant opportunity for driven individuals to advance their careers in the hospitality industry within a world-class property.

Requirements

At least one year in a customer service role with high guest interaction
Ability to solve problems when they arise
Ability to work in a team environment is a must
Pleasant and helpful personality
Must be able to work a full shift standing and going back and forth to the different areas of the hotel
A strong desire to make an impact on other people
An outgoing and engaging personality
Excellent verbal communication skills
Ability to work in a fast-paced setting
Ability to stand for the duration of the shift
Must be available to work various shifts including weekends and holidays

Nice To Haves

Hospitality industry experience is a plus

Responsibilities

Help guests discover their “Wanderlust” experience
Provide exceptional customer service by being engaging and taking sincere interest
Interact with all guests
Welcome each guest to our hotel
Escort the guests and their luggage to their room upon check-in
Explain hotel amenities and fun facts about the hotel during escort
Work together with other attendants to ensure each guest has a personalized experience
"Be the difference" with all guest and employees and do more than just “the norm"