Front Desk Agent-PT

LAKE JUNALUSKA ASSEMBLY INC • Lake Junaluska, NC

100d • Onsite

About The Position

The Front Desk Agent is responsible for providing all services required by Assembly guests as it pertains to the lodging department and facilitating those needs concerning other departments. This role involves assisting registered and registering guests, creating reservations, maintaining guest accounts, handling billing, and facilitating front desk and retail interactions hospitably, accurately, and efficiently. The position requires honesty, reliability, and promptness in assisting guests. The Front Desk Agent must also comply with all safety policies and report unsafe activities.

Requirements

• High school graduate
• Experience working with the public
• Ability to read and comprehend simple instructions, short correspondence, and policies.
• Ability to write simple correspondence.
• Ability to add, subtract, multiply and divide in all units.
• Ability to properly collect, disperse and reconcile cash on a regular basis.
• Routine duties are performed with minimal supervision; standard practices or procedures allow for agents to be prepared to perform routine work alone; occasional check of work while in progress; work is reviewed upon completion.
• Must exhibit excellent communication and customer service skills.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Able to prioritize tasks, organize daily activity and to be able to multi-task projects/tasks.
• Able to allocate time efficiently.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or routine.
• Ability to deal with problems that may arise in the workplace.
• Intermediate personal computer skills, including email, routine database activity and word processing.
• Ability to learn specific software used for the front desk area.
• Must have adequate vision to carry out daily activities.
• Ability to lift or carry or otherwise move and position objects weighing up to 20 pounds.

Nice To Haves

• Some experience in related fields.

Responsibilities

• Provide all services required by Assembly guests as pertains to the lodging department and facilitate those needs concerning other departments.
• Provide assistance to all guests who are registered and registering at Lake Junaluska properties.
• Regularly create reservations over the phone or with a guest present at the front desk.
• Regularly maintain and monitor guest accounts, handle all system functions concerning lodging guests and groups, handle all guests billing and other related business for correct accounting purposes.
• Facilitate all front desk and retail interactions hospitably, accurately, and efficiently.
• Perform other duties and responsibilities as assigned and required.
• Comply with all safety policies, practices and procedures.
• Report all unsafe activities to the supervisor.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED