Hotel Front Desk Agent - FT and PT available

Guest Services, Inc. • Naples, FL

1d • Onsite

About The Position

At DoubleTree Suites by Hilton Naples, hospitality is at the heart of everything we do! We are looking for a friendly, enthusiastic, and service oriented Front Desk/Guest Service Agent to join our team.

Requirements

• A positive attitude and passion for hospitality.
• Excellent communication and customer service skills.
• Strong attention to details and ability to multitask.
• Dependability, flexibility, and a team-oriented mindset.
• Ability to work a flexible schedule, including weekends and holidays.
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Constantly communicates and receives verbal communication with other employees in a fast-paced environment.
• Physical presence at the job site is essential to perform job duties.

Nice To Haves

• Previous hotel or customer service experience preferred.

Responsibilities

• Welcome guests with a warm smile and genuine hospitality.
• Provide efficient and friendly check-in and check-out experiences.
• Assist guests with reservations, inquiries, and special requests.
• Respond to guest needs and resolve concerns with professionalism and care.
• Work closely with team members to ensure exceptional guest experiences.

Benefits

• Team member travel rates at Hilton properties around the world.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed