Front Desk Agent

TownePlace Suites by Marriott Charlotte Fort Mill • Fort Mill, SC

1d • Onsite

About The Position

Join our dynamic hospitality team as a Front Desk Agent, where your friendly demeanor and organizational skills will create a welcoming experience for our guests. This role offers an excellent opportunity to develop your customer service expertise in a fast-paced, professional environment.

Requirements

• High school diploma or equivalent
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficiency with computer systems and reservation software
• Ability to remain calm and professional under pressure
• Flexibility to work various shifts, including evenings, weekends, and holidays
• A friendly, approachable attitude with a focus on guest satisfaction

Nice To Haves

• additional hospitality training is a plus
• Previous experience in customer service or front desk operations preferred

Responsibilities

• Greet and welcome guests upon arrival, ensuring a positive first impression
• Check guests in and out efficiently using the hotel management system
• Handle guest inquiries, requests, and complaints with professionalism and courtesy
• Manage reservations, cancellations, and modifications accurately
• Provide information about hotel amenities, local attractions, and services
• Maintain the cleanliness and organization of the front desk area
• Collaborate with housekeeping, maintenance, and other departments to ensure guest satisfaction
• Process payments and handle cash, credit, or debit transactions securely
• Follow all safety and security procedures to protect guests and staff

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees