Front Desk Agent

1100 West Investments LLC • Miami Beach, FL

20d • Onsite

About The Position

Responsible for the day-to-day shift operations at the Front Desk, completing daily tasks and checklists, satisfying guest’s requests or requirements, and representing the hotel and brand as an ambassador of the hotel.

Requirements

• Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.
• Must possess basic computer skills.
• General knowledge of the city where hotel is located and its attractions.
• Extensive knowledge of the hotel, its services, and facilities.
• High school or equivalent education required.
• One to two (1-2) years as a Front Desk Representative in the Luxury Hospitality industry.
• Excellent customer service skills.
• Strong communication and interpersonal skills.
• Ability to work well under pressure in a fast-paced environment.
• Basic computer skills, including proficiency in property management systems.
• Ability to obtain and/or maintain any government required licenses, certificates, or permits.

Responsibilities

• Greet and welcome guests upon arrival.
• Register guests into the computer, verifying reservation, address, and credit information.
• Promote the Mondrian South Beach Preferred Guest Program and provide recognition and benefits to all present members.
• Accept payment for guests’ accounts both at the time of registration and at checkout.
• Maintain a house bank and make a deposit and accurate report of receipts daily.
• Cash checks and exchange currency for guests.
• Issue key to and control entrance of safety deposit boxes.
• Post miscellaneous charges as requested.
• Assist concierge in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions.
• Book reservations for those guests who approach the Front Desk.
• Greeting guests warmly and professionally upon arrival.
• Handle check-in and check-out procedures efficiently.
• Provide information about hotel amenities, local attractions, and services.
• Resolve guest inquiries and complaints in a timely and courteous manner.
• Process payments and handle cash transactions accurately.
• Maintain a clean and organized front desk area.
• Assist with other tasks as assigned, such as luggage handling and room assignments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED