Front Desk Agent
About The Position
The Front Desk Agent is a vital part of our organization. Often the first point of contact for our guests, the Front Desk Agent must first and foremost provide excellent, friendly service to our guests. The Agent is responsible for preparing check-in packets; checking in and checking out guests; answering questions and addressing concerns; and handling transactions at the front desk. The ideal candidate will be comfortable working with a team in a fast-paced and often stressful environment while maintaining a friendly disposition throughout. Housing may be available on a first-come, first-served basis based on position. Seasonal position Position starts at $20.00/hrs. + DOE
Requirements
- Proficiency in written and spoken English - required
Nice To Haves
- 1+ years front desk/customer service experience - preferred
- 1+ years cash handling experience - preferred
- Experience with Springer Miller hotel management software - preferred
- Familiarity with Microsoft Office suite - preferred
Responsibilities
- Prepare check-in packets and folios
- Check guests in and out of the hotel
- Act as primary point-of-contact for guests, answering questions and addressing concerns
- Communicate with other departments such as Housekeeping, Maintenance, Security, etc. to inform them of any guest needs or issues
- Accurately handle transactions at Front Desk
- Maintain and balance cash bank
Benefits
- Opportunity for bonuses based on performance and time worked
- On-site parking steps away from the lifts
- Employee ski pass purchasing program
- Hotel + Dining discounts
- Paid Time Off
- Health Insurance
- Dental Insurance
- Vision Insurance
- Optional Life, Disability, etc.
- 401k + match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
