Front Desk Agent

Hilton Garden Inn Chicago Downtown Riverwalk•Chicago, IL

92d•Onsite

About The Position

We are seeking a friendly, dependable, and experienced Front Desk Agent to join our dynamic team at Hilton. This full-time position requires hotel front desk experience, a commitment to exceptional guest service, and the availability to work shifts between 12:00 PM and 11:00 PM, including weekends and holidays. The ideal candidate is punctual, professional, and thrives in a fast-paced hospitality environment.

Requirements

Previous hotel front desk experience is required.
Must be able to work a flexible schedule between 12:00 PM and 8:00 PM, including weekends and holidays.
Strong interpersonal, communication, and customer service skills.
Proficient in using hotel management software and standard office equipment.
Ability to handle cash, credit cards, and perform basic math functions.
Reliable and punctual with a professional appearance and demeanor.
Able to stand for extended periods and perform physical tasks associated with front desk duties.
1 year of hotel front desk preferred.
High school diploma or equivalent.
Must have a basic working knowledge of a computer including word and be able to handle multiple tasks at one time.
Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities.
Must display very good organization and time management skills.
Must be able to walk and climb/descend stairs approximately 20% of the time.
Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks.
Must be able to regularly lift and carry up to 20 pounds without assistance.
To always maintain a high standard of personal hygiene and appearance.

Nice To Haves

Hilton brand experience is a plus.

Responsibilities

Greet and welcome guests promptly and courteously upon arrival.
Check guests in and out efficiently using the property management system (PEP).
Process guest payments, room charges, and other transactions accurately.
Provide guests with information about hotel amenities, services, and local attractions.
Resolve guest concerns and complaints with professionalism and urgency.
Ensure all guest interactions meet Hilton brand standards for service and presentation.
Answer phone calls, handle reservations, and respond to inquiries in a timely manner.
Maintain a clean and organized front desk and lobby area.
Coordinate with housekeeping and maintenance teams to fulfill guest requests.
Follow daily checklists, shift reports, and standard operating procedures.
Uphold safety and security procedures for guests and hotel property.
Perform other related duties as assigned by the Front Office leadership team.