Front Desk Agent

Westgate Resorts•Park City, UT

10d•Onsite

About The Position

The award-winning Westgate Park City Resort & Spa lies in the heart of the Canyons Village base at Park City Mountain. Surrounded by world-class skiing and year-round mountain adventure, Westgate Park City Resort & Spa provides a dynamic and rewarding work atmosphere. Whether they’re attending local festivals, athletes training and competing at the Utah Olympic Park, or individuals and families seeking a mountain getaway, our guests come from all corners of the globe. Join our team and help us welcome the world to Park City! As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company. We are looking for a service driven Front Desk Agent to be the first point of contact for our guests. In this role, you will create memorable first impressions, manage efficient check-ins and check-outs, and deliver top tier customer service! You will demonstrate Westgate’s core values of Passion, Integrity, and Work Ethic in every interaction. At Westgate Resorts, our team members are the heart of our success. When you join the team, you become part of a company that values hospitality, teamwork, and growth. As the Front Desk Agent, you will: Warmly greet guests, complete registrations, and assign rooms while issuing room keys. Maintain accurate records of room availability and guest accounts. Prepare and process guest bills, collect payments, and handle transactions accurately. Actively listen to guest needs and resolve concerns with care and efficiency.

Requirements

Must be able to work full-time, flexible schedule, weekends and holidays.
Must be able to lift up to 15lbs.
Must be able to stand for long periods of time.
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Strong written and verbal communications skills with the ability to interact with all levels of team members and guests in an attentive and service-oriented manner.
Excellent customer service skills.
Required to pass a background check, drug test, and prove eligibility to work in the United States.

Responsibilities

Warmly greet guests, complete registrations, and assign rooms while issuing room keys.
Maintain accurate records of room availability and guest accounts.
Prepare and process guest bills, collect payments, and handle transactions accurately.
Actively listen to guest needs and resolve concerns with care and efficiency.

Benefits

Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
Paid Time Off – Vacation, Sick, and Personal Time to Recharge
Paid Holidays
401(k) with Generous Company Match to Support Your Future
Daily Pay – Access Your Earnings When You Need Them
Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
Wellness Programs to Support Your Well-Being
Flexible Spending Accounts (FSA)
Tuition Assistance to Help You Grow Your Career
Military Leave
Employee Assistance Program (EAP) – Support When You Need It Most
Life, Disability, Accident, Critical Illness, and Hospital Insurance
Pet Insurance for Your Furry Family Members
Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
Low-Cost Gym Membership
David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
Career Growth and Advancement Opportunities
Community Involvement – Give Back and Make an Impact
Highly Discounted Epic Locals Ski Pass, While Supplies Last
FREE Ski, Snowboard and Mountain Bike Equipment Rentals
FREE Garage Parking
$2.00 in Meals in Team Member Breakroom