Front Desk Agent

SSH DT Portland LLC•Portland, ME

20d•Onsite

About The Position

This role involves managing guest registrations, assigning rooms, and providing excellent customer service. Responsibilities include handling guest inquiries, managing reservations, processing payments, and maintaining accurate records of room availability and rates. The position requires a comprehensive understanding of hotel operations, including night audit procedures, and the ability to use various office software effectively.

Requirements

Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
Ability to accurately report information.
Ability to assist with various office tasks as needed.
Ability to scrupulously follow all StepStone and hotel policies and procedures.
Able to stand for a long period of time.
Dependable
Able to work weekdays, weekends and holidays.

Nice To Haves

Previous Hotel experience preferred

Responsibilities

Register and assign rooms to guests.
Issue room key and escort instructions to Guest Service Agent or directly to guest.
Sort, and track incoming mail and messages.
Transmit and receive messages using all communication avenues.
Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
Keep record of room availability and rate.
Compute bill, collect payment, and make change for guests.
Make, confirm, and cancel reservations via all communication avenues.
Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
Make reservation, transportation, or entertainment reservations for guest.
Deposit guest valuables in hotel safe deposit box.
Accurately use various office software.
Have a full working knowledge and expertise of each shift including night audit.