Front Desk Agent
About The Position
Casa Cipriani New York, a private members club and luxury hotel located within the historic Battery Maritime Building, is seeking a polished and service-driven Front Desk Agent to join our Front Office team. As the first point of contact for our guests and members, this role is responsible for delivering a highly personalized and seamless arrival and departure experience. The Front Desk Agent serves as a key ambassador of the Casa Cipriani brand, ensuring each interaction reflects our commitment to elegance, discretion, and attention to detail, in alignment with our Four Pillars: Culture, Authenticity, Simplicity, and Elegance.
Requirements
- High school diploma or equivalent required
- Exceptional verbal and written communication skills
- Polished, professional presence with a strong focus on detail and guest engagement
- Strong organizational and multitasking abilities in a fast-paced environment
- Ability to remain composed, professional, and solution-oriented under pressure
Nice To Haves
- hospitality or related field preferred
- Previous experience in a luxury hotel, private club, or high-end hospitality environment strongly preferred
- Proficiency in hotel systems (Opera Cloud preferred; experience with SevenRooms or similar platforms a plus)
- Fluency in multiple languages is a plus
- Flexible availability, including evenings, weekends, and holidays
Responsibilities
- Deliver a warm, refined, and personalized arrival and departure experience, recognizing returning guests and members and anticipating individual preferences.
- Serve as a knowledgeable and gracious point of contact, providing tailored information regarding hotel services, club offerings, and local experiences.
- Build rapport with guests and members to foster loyalty and create memorable, individualized experiences.
- Maintain the highest level of discretion and confidentiality when handling guest and member information.
- Execute all check-in and check-out procedures with precision, ensuring accuracy of guest profiles, billing, and reservations.
- Manage reservations, modifications, and cancellations while maintaining real-time room availability and system integrity.
- Process payments and billing with a high degree of accuracy and accountability.
- Utilize systems such as Opera Cloud, SevenRooms, and related platforms to manage reservations and guest preferences.
- Maintain a polished, organized, and guest-ready front desk environment reflective of Casa Cipriani’s luxury standards.
- Take full ownership of guest concerns, ensuring timely resolution with a focus on thoughtful service recovery and exceeding expectations.
- Exercise sound judgment and professionalism when addressing complex or sensitive situations.
- Coordinate closely with Guest Services (Bell), Housekeeping, Food & Beverage, and Membership teams to ensure a seamless guest experience across all touchpoints.
- Communicate guest preferences, arrivals, and special requests clearly to relevant departments.
- Reinforce company standards, policies, and procedures while contributing to a positive and collaborative team environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
