Front Desk Agent
Four Seasons Hotels and Resorts•Surfside, FL
•Onsite
About The Position
The Front Desk Agent is an integral part of the Front Office Team. You are the first impression, and have the opportunity to make a lasting impression through your intuitive service, attention to detail and highly efficient check in/out skills. This role connects with the guests during their stays, quickly responds to requests, personalizes interactions and finds opportunities to make their experiences memorable.
Requirements
- Experience working within a luxury hotel or similar environment
- Excellent interpersonal skills and communication skills
- Cross cultural sensitivity, and customer service orientation
- Guest centricity and ensuring execution of guest’s preferences
- Attention to detail, and technical skills
- Valid work authorization for the U.S.
Responsibilities
- Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
- Be knowledgeable about hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. and make insightful requests
- Respond to all guest requests in an accurate and timely manner
- Resolve guest complaints to complete satisfaction, and find opportunities to recognize and personalize the service
- Communicate and collaborate with all departments, provide clear information about guest concerns and preferences
- Attend to details in all reservations, changes and preferences
Benefits
- Competitive Salary, wages, and a comprehensive benefits package
- Excellent Training and Development opportunities
- Employee Discount for stays at any Four Seasons worldwide
- Complimentary Dry Cleaning for Employee Uniforms
- Complimentary Employee Meals
- Complimentary Parking
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
