Front Desk Agent | Homestead TownePlace Suites

SHANER • Homestead, FL

2d • Onsite

About The Position

Shaner Hotels has an exciting opportunity at our 115-room TownePlace Suites Miami Homestead! Conveniently located just 30 miles south of Miami and 20 miles north of the Florida Keys, our hotel offers guests the perfect home base for exploring the natural beauty, attractions, and experiences of South Florida. Situated between the Everglades and Biscayne National Park, TownePlace Suites Miami Homestead provides easy access to outdoor adventures, vibrant city attractions, and local destinations. The property is also conveniently located just minutes from the Homestead Air Reserve Base and the Miami Homestead Speedway, making it an ideal choice for both business and leisure travelers. Our extended-stay hotel features 115 spacious guest suites with fully equipped kitchens, modern amenities, complimentary breakfast, free high-speed Wi-Fi, fitness center, outdoor pool, and comfortable spaces designed for guests staying a night, a week, or longer. If you're passionate about hospitality and committed to delivering exceptional guest experiences, TownePlace Suites Miami Homestead offers an excellent opportunity to grow your career with Shaner Hotels. Join a team dedicated to service excellence, teamwork, and creating a welcoming environment for every guest.

Requirements

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.
• Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED