Front Desk Agent FT

Bellevue Club | Hotel•Bellevue, WA

10d•Onsite

About The Position

The Front Desk Agent works at the Bellevue Club Hotel, a luxury boutique hotel within the Bellevue Club. The role provides welcoming, high-quality service to hotel guests and Club members, helping make their arrival, stay, and departure memorable. The agent handles front desk and reservation operations, including guest check-in and check-out, payments, inquiries, and reservations, while coordinating with other hotel teams to meet guest needs. The position requires full availability, including weekends, evenings, and holidays. Prior hotel experience is preferred but not required.

Requirements

Full availability, including weekends, evenings, and holidays.
A passion for exceeding guest expectations and providing excellent guest service.
Acute attention to detail.
Positive attitude and a service-oriented, can-do approach.

Nice To Haves

Prior hotel experience is preferred, but not required.
Interest in growing a hospitality career in a fun culture.

Responsibilities

Check guests in and out using the Opera Property Management System.
Process credit card, cash, and direct-billing payments as required.
Answer front office and reservation telephone calls.
Provide prospective guests with information about room rates, availability, corporate accounts, and hotel services.
Create and modify room reservations in Opera PMS; enter or update reservation information and code reservations correctly.
Process reservation requests received by phone, email, and walk-in traffic.
Receive and act on guest-room inquiries through the property computer system, including messaging guests to gauge satisfaction during their stay.
Coordinate with Housekeeping and Guest Services staff to accommodate guest requests.
Use guest history to record membership numbers, verify input information, and update data for repeat guests.
Maintain current knowledge of hotel room types and features, Club facilities, and the Bellevue/Eastside area.
Maintain and update information about hotel facilities, hours, key personnel, and special activities and functions at the Hotel and Club.
Use current information to answer guest and member questions about the Bellevue Club and Hotel.
Respond to inquiries from hotel guests, Club members, other hotels, travel agents, and the general public about hotel policies and services.
Consistently follow operating and service standards established by Bellevue Club management.
Provide warm, attentive service and help make guests’ arrival and departure interactions memorable.