Front Desk Agent

BBL Hospitality • Lenox, MA

21h • $17 - $18 • Onsite

About The Position

Front Desk Agent is responsible for assisting guests efficiently, courteously and professionally in all front office related functions according to the standards set forth by management. A high standard of service and hospitality must be maintained at all times. Responsible to guests. Able to work flexible schedule. Reports directly to the Front Desk Supervisor.

Requirements

• High school diploma or equivalent preferred
• Typing skills
• Computer aptitude
• Interpersonal skills
• Reading abilities
• Writing abilities
• Mathematical abilities, including basic math
• Speaking/hearing on the phone
• Reading/writing/typing
• Lifting and carrying
• Reaching overhead
• Pushing
• Pulling
• Bending
• Able to walk stairs
• Moving about, usually while standing up for a significant portion of the workday

Responsibilities

• Registers guests into the hotel in a prompt and courteous manner using up selling techniques to maximize room rates
• Prepares for group check in and check out, and VIP arrivals
• Becomes informed of events/functions in the hotel during the shift
• Checks guests out of the hotel
• Processes customer payments according to established policies and procedures
• Responds to guest requests promptly
• Promotes hotel services, facilities and outlets
• Provides guests with information such as local attractions and directions to increase guest satisfaction
• Resolves guest complaints to the satisfaction of the customer
• Informs supervisor of major problems, complaints, disturbances or unhappy guests
• Books guest reservations or coordinates with reservation center
• Handles departmental accounting of moneys, receipts, guest accounts and other forms of credit
• Posts all charges
• Completes cashier’s report, prepares deposit and counts cashier bank
• Issues, controls and releases guest safe-deposit boxes

Benefits

• Paid Time Off
• 401K Investment
• Referral Bonus
• Associate Development Plan Opportunities
• Internal Promotion Opportunities
• Medical, Dental, Vision, Voluntary Benefits, FSA and HSA Account options available to Full-Time associates
• Associate Travel Program Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED