Front Desk Agent - Hotel Nyack - JDV by Hyatt, Nyack, NY
About The Position
As a Front Desk Agent, you will assist guests with guest services to contribute to an overall exceptional experience from check-in through check-out. A Front Desk Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Act in accordance with all security and emergency procedures and manage the instigation of these, as required. Ensure that all Guest complaints are managed, recorded, and resolved promptly. Support the Night Auditor with all Front Desk and accounting related duties. Produce nightly reports, as required. Inform Departments of special requests, early/late departures, room changes and other Guest requests. Maintain good communication and work relationships in all hotel areas. Act in accordance with fire, health and safety regulations and follow the correct procedures when required. Deliver attentive, courteous, and efficient service to all guests during check‑in, throughout their stay, and at checkout, while upholding the highest standards of service and hospitality. Accurately process guest charges, collect payments, and adhere to all cash-handling standards in accordance with established SOPs. Manage guest mail, calls, and messages with the utmost respect for privacy and a high level of professionalism. Serve your role and Team in an environmentally-conscience manner. Other duties as assigned by Supervisor. Flexibility to work days, nights, weekends, and holidays as required by hotel operations.
Requirements
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Flexibility to respond to a range of different work situations
- Ability to stand and walk for extended periods of time.
- Ability to lift up to 25 pounds frequently and up to 50–100 pounds occasionally.
- Flexibility to work days, nights, weekends, and holidays as required by hotel operations.
Nice To Haves
- Knowledge of the hospitality industry
- High level of IT Proficiency
Responsibilities
- Act in accordance with all security and emergency procedures and manage the instigation of these, as required
- Ensure that all Guest complaints managed, recorded, and resolved promptly
- Support the Night Auditor with all Front Desk and accounting related duties
- Produce nightly reports, as required
- Inform Departments of special requests, early/late departures, room changes and other Guest requests
- Maintain good communication and work relationships in all hotel areas
- Act in accordance with fire, health and safety regulations and follow the correct procedures when required
- Deliver attentive, courteous, and efficient service to all guests during check‑in, throughout their stay, and at checkout, while upholding the highest standards of service and hospitality.
- Accurately process guest charges, collect payments, and adhere to all cash-handling standards in accordance with established SOPs
- Manage guest mail, calls, and messages with the utmost respect for privacy and a high level of professionalism
- Serve your role and Team in an environmentally-conscience manner.
- Other duties as assigned by Supervisor.
Benefits
- outstanding health
- benefits
- extensive training and development programs
- promotion within the organization
- a positive team-based culture
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
