Front Desk Agent, Austria Haus

Austria Haus Hotel • Vail, CO

1d • Onsite

About The Position

As a Front Desk Agent at Austria Haus in Vail, you will play an integral role in creating distinct and authentic experiences for our guests and owners. You will warmly and enthusiastically greet arriving guests, assisting them with check-in and check-out processes to ensure they feel comfortable and welcome. Additionally, you will provide information about hotel services and amenities, promoting the unique offerings of our property, located in the heart of Vail Village.

Requirements

• Ability to work weekends and holidays.
• Strong verbal and written English communication abilities, including legible and grammatically correct writing.
• Capable of handling multiple tasks while ensuring accuracy and detail-oriented service.

Nice To Haves

• Previous experience in providing service to others and assisting in creating authentic travel experiences is preferred.
• A passion for serving others and creating exceptional guest experiences is essential.
• Drivers license is a plus, but no required.
• Bilingual is a plus.

Responsibilities

• Welcome guests and owners with enthusiasm and warmth, anticipating their needs and assisting with check-in and check-out processes.
• Respond promptly to any inquiries, maintaining a personal and welcoming spirit, regardless of the time of day or workload.
• Create memorable experiences through a warm personality and the ability to relate to both guests and team members.
• Take the initiative to resolve guest and owner complaints, fostering loyalty and satisfaction.
• Share personal passions and knowledge of hotel services and amenities to help guests feel at home.
• Collaborate with team members to communicate guest feedback and needs to staff and management.
• Manage multiple tasks efficiently in a fast-paced environment while ensuring accuracy and attention to detail.

Benefits

• Health insurance – two plans available including a Health Savings Account eligible plan.
• Dental, vision, life and disability insurance.
• Retirement savings plan with a company match.
• Employee Assistance Program.
• Room discounts for all team members, as well as for their friends and family immediately upon hire.
• Full-time employees are entitled to 5 complimentary nights per year after 6 months of employment.
• Paid time off and paid sick leave.
• Eligible employees, 18 and older can register for a 401(k) with Fidelity after just 3 months of employment, with a company match. Helping you invest in your future!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed