Front Desk Agent

HEI Hotels and Resorts • La Jolla, CA

19h • Onsite

About The Position

At Marriott La Jolla, our Front Desk Agents create the first and last impression of the guest experience. This role is responsible for delivering warm, personalized service while ensuring efficient check-in and check-out experiences, resolving guest concerns, promoting Marriott programs, and supporting the overall success of hotel operations. We are seeking hospitality professionals who are guest focused, service driven, and committed to creating memorable experiences while maintaining operational excellence.

Requirements

• High School Diploma or equivalent.
• Previous customer service experience.
• Strong verbal and written communication skills.
• Ability to remain calm and professional in fast-paced environments.
• Basic computer proficiency.

Nice To Haves

• Previous hotel or hospitality experience.
• Marriott experience.
• Experience working in a high-volume guest service environment.
• Bilingual skills are a plus.

Responsibilities

• Welcome guests with warmth, professionalism, and genuine hospitality.
• Create positive first impressions during check-in and lasting final impressions during departure.
• Anticipate guest needs and proactively identify opportunities to enhance the guest experience.
• Deliver service consistent with Marriott's commitment to "Wonderful Hospitality, Always."
• Promote Marriott Bonvoy membership and other brand initiatives.
• Complete guest arrivals and departures accurately and efficiently.
• Verify guest information, room assignments, payment methods, and special requests.
• Process room charges, payments, adjustments, and guest transactions in accordance with hotel procedures.
• Manage room inventory and assign accommodations based on guest preferences and operational needs.
• Maintain accurate guest records and reservation information.
• Respond to guest concerns with urgency, professionalism, and empathy.
• Research issues, identify solutions, and take appropriate action to resolve concerns.
• Escalate operational issues appropriately while maintaining guest confidence and satisfaction.
• Partner with Housekeeping, Engineering, Food & Beverage, and other departments to ensure seamless guest experiences.
• Support a positive and collaborative work environment.
• Demonstrate flexibility and willingness to assist operational needs across the hotel when appropriate.
• Participate in training, coaching, and development opportunities.
• Maintain professional relationships with guests, associates, and leaders.

Benefits

• Daily free meals in our spacious associate cafeteria.
• Monthly Town Hall/luncheon in our ballroom with special delights from our Chef and games and prizes.
• Free parking on site.
• Hotel discounts with all Marriott brands worldwide.
• Competitive Medical and Dental programs through Anthem Blue Cross Blue Shield.
• Vision insurance programs through EyeMed.
• Vacation, Sick and Holiday programs.
• Pet insurance through the ASPCA.
• Supplemental, Spousal and Child Life insurance.
• Short and Long-Term Disability plans.
• 401(k) Savings Plan with matching funds.
• Discounts through our 'YouDecide' and Hotel Room Discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED