The Leo Kent - Front Desk Agent F/T

Remington Hotels • Tuscon, AZ

1d

About The Position

The Front Desk Agent greets and communicates cordially with guests and promptly and professionally checks them in and out of the hotel. The role handles pre-registration and room blocking, posts charges, processes guest payments, and manages reservations, including special requests and same-day bookings. The agent is expected to know hotel rates and discounts, follow cancellation and relocation procedures, and maintain working knowledge of the front-office systems and daily transactions.

Requirements

• High work ethic and self-initiative.
• Ability to work varying schedules, including nights, weekends, and holidays, as may be required.
• Enjoy working as part of a team that provides great experiences for guests.
• Ability to work in a standard office environment.
• Ability to sit at a desk and work on a computer for prolonged periods (6–8 hours a day).
• Ability to stand and walk occasionally throughout the workday.
• Frequent fine motor skills, including using hands and fingers for keyboarding, typing, using a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Ability to occasionally stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed.
• Visual ability to read computer screens and printed materials, maintain close visual focus for extended periods, and differentiate colors for certain roles.
• Ability to hear and participate in conversations and meetings and use a phone and/or headset.

Responsibilities

• Greet and communicate cordially with guests.
• Check guests in and out promptly and professionally.
• Assist with pre-registration and block reservations when necessary.
• Post all charges promptly, accurately, and efficiently.
• Use the front-office computer or manual system, including handling daily transactions and less frequent procedures.
• Handle cash, checks, and credit card information for payment of hotel charges, and make change correctly.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates and discounts and how to handle them.
• Handle reservations and related procedures, including taking same-day reservations.
• Take reservations in approximately two minutes.
• Follow cancellation and relocation procedures when necessary.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed