Front Desk Agent - Best Western Valemount
About The Position
The Best Western Plus Valemount Inn and Suites is a friendly, family‑owned hotel offering a professional, welcoming workplace where team members are supported and encouraged to grow. If you enjoy meeting people, take pride in great service, and love mountain living, this could be the perfect opportunity for you. Nestled between mountain ranges in the beautiful Robson Valley, Valemount is a vibrant but small community known for outdoor adventure, stunning scenery, and a relaxed lifestyle. From hiking, biking, and snow sports to wildlife viewing and community events, Valemount has a lot to offer if these are your interests. As a Front Desk Agent / Night Auditor, you will primarily work day shifts, with some overnight shifts included. You’ll provide warm, professional guest service while ensuring accurate financial reconciliation during night audit shifts. Reporting to the Front Desk Manager, you’ll work both independently and as part of a supportive team interacting with other departments on a regular basis.
Requirements
- Previous hospitality or guest service experience is an asset
- Strong English communication and problem‑solving skills
- Excellent attention to detail and accuracy (especially for audit work)
- Basic computer skills (hotel system experience an asset; training provided)
- Self‑motivated and comfortable working independently during night shifts
- Team‑oriented, professional appearance, and positive attitude
- Criminal Record Check required
Responsibilities
- Welcome guests with a friendly, professional attitude
- Perform check‑ins and check‑outs; issue room keys and explain hotel amenities
- Manage reservations (phone, online, and walk‑in)
- Provide concierge services, recommend local attractions, and arrange bookings
- Process payments, cash/credit transactions, and guest folios
- Answer phones, resolve minor guest concerns, and coordinate with housekeeping
- Maintain a clean, organized front desk area
- Complete shift‑end cash summaries
- Provide excellent service to late‑arriving and departing guests
- Process reservations and telephone inquiries
- Accurately post room charges, taxes, and folios
- Verify, balance, and reconcile daily financial accounts
- Run end‑of‑day audit and prepare financial reports
- Conduct security walk‑arounds and ensure guest and building safety
- Maintain a clean work area and perform light public‑area tasks during quiet periods
- Follow all Occupational Health & Safety policies
Benefits
- affordable shared housing available
- health benefits
- staff events and activities
- summer bonus
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
