Front Desk Agent

Spire Hospitality

5h • Onsite

About The Position

Join the team at The Grove Resort & Water Park Orlando, a dynamic and exciting workplace located just six miles from Walt Disney World® Theme Parks. The resort features 787 condo-style rooms, daily transportation to Orlando’s top attractions, and complimentary access to the award-winning Surfari Water Park, making it a premier destination for family fun and relaxation. Additionally, it offers 6,000 square feet of meeting space, serene activities at Lake Austin Pier, and various dining options including Valencia Restaurant, Longboard Restaurant, and Alfresco Market. The Terraces at The Grove, a modern, adult-centric retreat, adds 160 rooms, a private pool with cabanas, a poolside bar (DYVE), a fire pit seating area, a gym, and BYTE, a grab-and-go market. Employees at The Grove work in a collaborative environment, creating unforgettable memories for guests and benefiting from career growth opportunities in Orlando’s vibrant hospitality industry. SPIRE Hospitality, the management company, specializes in delivering memorable guest experiences and best-in-class service, providing employees with the necessary support, tools, and opportunities for individual growth and career excellence. In this role, the Front Desk Agent will warmly welcome guests and provide exceptional service throughout their stay, ensuring guest satisfaction by crafting remarkable and seamless experiences from arrival, leaving a lasting impression.

Requirements

• High school diploma or its equivalent
• One year of experience working in customers service or a guest-facing role required
• Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel

Nice To Haves

• One year of Front Desk experience in hotels preferred
• Previous experience with hotel PMS systems a plus. Examples: OPERA, OnQ and Maestro.

Responsibilities

• Deliver unparalleled service, courtesy, and care to our guests
• Respond promptly and effectively to guest questions and requests
• Streamline the check-in and check-out process for guests
• Answer incoming phone calls with promptness and professionalism
• Excel at multitasking in a dynamic environment
• Resolve guest concerns with attentive service recovery
• Perform duties across multiple outlets on the property as required

Benefits

• EARLY PAY OR EARNED WAGE ACCESS get paid before payday
• medical
• dental
• vision
• pet discount program
• identity theft protection
• pre-paid legal support
• flexible spending accounts
• matched 401K
• life
• critical accident or illness
• short- & long-term disability
• paid time off
• wellness programs
• wonderful hotel discounts and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees