Front Desk Agent

The Wilkinson Firm • Atlanta, GA

1d • Hybrid

About The Position

You staff hotel front desks: check-in and check-out, reservations, guest requests, and the property's PMS. Shifts cover vacations, call-outs and peak periods at hotels across the market. Atlanta is our headquarters market: hotels, conference centers, caterers and venues from downtown and Midtown to Buckhead, Perimeter, Gwinnett and the airport corridor.

Requirements

• 6 or more months of hotel front desk or guest services experience
• PMS experience (Opera, OnQ, Fosse or similar) preferred
• Black professional pants or slacks, black closed-toe non-slip shoes, professional grooming and appearance
• Reliable transportation and a working smartphone
• Eligible to work in the United States (I-9 and E-Verify)

Responsibilities

• Check guests in and out and handle reservations
• Resolve guest requests and route issues
• Work the property's PMS accurately
• Keep the lobby and desk presentable

Benefits

• Paid training before your first shift
• A written promotion path: front desk to front office supervisor to night auditor or manager
• Captain School, our paid leadership program, for people who want to lead
• Resume rewrite and mock interviews for everyone on the roster
• Schedules posted ahead; we tell you what the next 30 days of hours look like before you commit

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed