Front Desk Agent

PORTOLA HOTEL & SPA•Monterey, CA

6d•$21 - $24•Onsite

About The Position

The Front Desk Agent is responsible for greeting and registering hotel guests, settling guest accounts, and ensuring the overall comfort and well-being of our clients, all while providing four-diamond service. This role requires a friendly, energetic, and personable demeanor with a passion for great customer service and a customer-first mentality. The ideal candidate will have strong interpersonal skills, enjoy working in a team environment, and be effective at listening and resolving concerns. The ability to maintain confidentiality, work quickly, learn new information, multitask, and incorporate feedback is essential. This position also requires the ability to perform various physical tasks, possess strong problem-solving skills, and have excellent communication, technical, conceptual, and financial skills. A flexible schedule including nights, weekends, and holidays is necessary based on company needs. Additional responsibilities include knowledge of hotel safety procedures to ensure guest and employee safety and security.

Requirements

High School Diploma or equivalent
Proficiency in using various computer software programs, Microsoft Word, Excel, Outlook, and PowerPoint
Proficiency with general office equipment
Detail-oriented
Comfortable working in a fast-paced environment
Excellent time management and organizational skills
Ability to perform various physical tasks during the work shift
Strong and quick problem-solving ability
Strong communication skills, written and verbal
Excellent technical, conceptual, and financial skills
Ability to maintain confidentiality of information
Ability to work quickly, embrace and learn new information, multitask, and incorporate feedback into personal performance.

Nice To Haves

Minimum two (2) years Hospitality experience preferred.

Responsibilities

Greet guests in a friendly manner and follow check-in procedures.
Handle incoming telephone calls and other guest communication in a discreet fashion.
Take payments and post accurately to guest accounts.
Follow set policies regarding cash handling.
Communicate with other departments in a friendly and professional manner.
Be aware of local attractions and restaurants and make recommendations to guests.
Accurately communicate with other shifts regarding issues arising from day-to-day operations.
Provide gracious and efficient telephone service as it relates to general PBX services, answering calls promptly and knowledgeably.
Demonstrate complete knowledge of all hotel features/services, hours of operation, room types, rates, packages, promotions, daily house count, expected arrivals/departures, room availability, and scheduled group activities.
Communicate services and amenities of the hotel to guests.
Assist with Concierge services.
Log all guest service requests and follow through to ensure requests are met.
Access the hotel property management system (Opera).
Complete additional duties as assigned by the Front Office Management.
Support safe work habits and contribute to a safe working environment at all times.
Ensure the safety and security of our guests and employees.