Front Desk Agent - HALL Park Hotel

Coury Hospitality•Frisco, TX

3d•Onsite

About The Position

As a Front Desk Agent, you are at the heart of the guest experience. From the moment a guest arrives until the moment they depart, you’ll help create a personalized, seamless, and memorable stay. You’ll serve as a knowledgeable and gracious point of contact, assisting with check-ins, check-outs, guest requests, reservations, and more. Your ability to anticipate needs, communicate effectively, and handle challenges with professionalism will help ensure every guest feels genuinely cared for.

Requirements

Previous front desk, guest services, luxury hospitality, or customer service experience preferred.
Excellent verbal and written communication skills with a polished, service-oriented approach.
Strong attention to detail, organization, and multitasking skills.
Ability to remain calm, professional, and solutions-focused in a fast-paced environment.
Strong problem-solving and conflict-resolution skills.
Proficiency with property management systems and basic computer applications preferred.
Ability to work independently while collaborating effectively with other hotel departments.
Commitment to maintaining guest confidentiality and following hotel security and privacy procedures.
Professional appearance and positive attitude.
Ability to stand for extended periods throughout the shift.
Ability to sit, bend, reach, and move throughout the workday as needed.
Ability to operate computers, phones, and other standard office equipment.
Ability to communicate effectively with guests and team members in person, by phone, and through written communication.
Ability to work in a fast-paced, guest-facing environment while maintaining a polished and professional demeanor.

Responsibilities

Assist with check-ins, check-outs, guest requests, and reservations.
Create warm, memorable first and last impressions.
Connect with people and make every guest feel welcomed and valued.
Anticipate needs and find thoughtful solutions.
Learn about the hotel, local area, and everything that can enhance a guest’s stay.
Stay organized and composed in a fast-paced environment.
Solve problems with empathy, professionalism, and a positive attitude.
Pay attention to the details that turn a good stay into an exceptional one.
Work closely with other teams to create a seamless guest experience.
Maintain a clean, organized, and welcoming front desk and lobby presence.
Follow all hotel health, safety, security, privacy, and emergency procedures.
Wear required personal protective equipment (PPE) as applicable to job responsibilities.