Front Desk Agent
Hyatt House Virginia Beach Oceanfront (Crestline Hotels and Resorts)•Virginia Beach, VA
•$15 - $17•Onsite
About The Position
As a Front Desk Agent at Hyatt House Virginia Beach Oceanfront, you’ll be the first point of contact for our guests, setting the tone for their stay with warmth, professionalism, and efficiency. From check-in to check-out, you’ll play a key role in ensuring every guest feels welcome and cared for.
Requirements
- High School Graduate or General Education Degree (GED).
- One year previous experience in a similar position in a hotel.
- Basic computer skills required.
Responsibilities
- Assist guests with check-in and check-out.
- Answer and process all phone calls received.
- Handle all special requests for services or information, in accordance with standard policies and procedures.
- Resolve guest complaints, ensuring guest satisfaction.
- Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Maintain complete knowledge at all times of: all hotel features/services, hours of operation; all room rates, special packages and promotions; daily house count and expected arrivals/departures; scheduled daily group activities.
- Obtain assigned bank and ensure accuracy of contracted monies.
- Keep bank secure at all times.
- Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
- Process all guest check-ins.
- Verify registration card information with the guest.
- Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
- Direct Bell Person to escort guest and transport their luggage to the room.
- Handle overbooked or walked in guests.
- Accept and record wake-up call requests.
- Monitor, send and distribute guest faxes.
- Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
- Resolve discrepancies on the room status report with Housekeeping.
- Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
- Process all check-outs.
- Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
