Front Desk Agent (Swing Shift)

Granlibakken Tahoe•Tahoe City, CA

5d•$22 - $24

About The Position

Are you friendly and able to work in a multi-paced environment? The Front Desk Agent attends to guests’ needs, included, but not limited to, registration, checkout, and cashiering. This is a Part Time seasonal position. Opportunity for continued employment in same or different department.

Requirements

Education: High school diploma or equivalent preferred.
Experience: Previous guest service or hotel experience preferred.
Customer service experience required
Strong communication skills required for guest interactions.
Basic computer (Microsoft Office) and typing skills required.
Must be able to work with others and independently.
Experience handling cash, credit card procedures, and use math concepts
Attention to detail and organized

Responsibilities

Greet guests (with a smile) and perform registration procedures
Check-in and Out Guests
Explaining credits and debts
Provide guests with appropriate and accurate resort information
Verify guests' credit, and establish payment for the accommodation
Assist guests with, and follow up on, issues and complaints
Answer incoming calls: provide resort information, make reservations or direct to appropriate department.
Possess knowledge of reservation policies and procedures; including groups OTAs and IRMs.
Maintain current knowledge of local area, attractions, events and weather.
Perform other duties as assigned
Be able to competently perform all tasks on shift checklists
Maintain an upbeat and positive attitude when interacting with guests
Night Audit training
Assisting group lodging coordinator with data entry
Open & close front desk as needed
Other tasks as assigned