Front Desk Agent

RIT Inn and Conference Center•Town of Henrietta, NY

13d•$16 - $16•Onsite

About The Position

RIT Inn & Conference Center of Henrietta, NY is looking to hire a part-time Front Desk Agent to wow our guests with exceptional hospitality from the moment they arrive until their departure. This position starts at $16/hour. The RIT Inn & Conference Center, managed by Gunther & Associates, LLC, is a premier hotel in Rochester, New York perfectly located near several major businesses, residential communities, and local attractions. Our hotel offers the comfort and convenience of a full-service hotel at an affordable rate. We do the right thing for the right reason, always put our guests first, and go above and beyond. Our goal is to be the premier hotel and conference center in the Rochester area. We value our employees and promote a fun, friendly work environment based on teamwork. We offer competitive compensation packages and there's room for growth. We embrace cross-training and career development opportunities. We're not a cookie-cutter operation - opportunities are continually available.

Requirements

Customer service experience
Computer savvy
World-class customer service skills
Understanding of hospitality and the importance of accommodating guest preferences
Flexibility and willingness to help wherever needed
Friendly and welcoming demeanor
Efficiency and ability to effectively prioritize multiple tasks
Value quality
Respectful of privacy and confidentiality
Excellent communication and interpersonal skills

Responsibilities

Act as the first point of contact for guests, ensuring they feel at home and that their stay is memorable.
Provide friendly, enthusiastic, and competent customer service to make guests feel welcomed and taken care of.
Be knowledgeable about hours of operation, the functioning of other departments, and all safety, security, and emergency procedures.
Maintain ongoing communication and collaboration with engineering and housekeeping staff to achieve high levels of cooperation and service excellence.
Check guests in and out.
Take phone calls.
Answer guest questions and solve problems.
Properly record sales transactions.
Secure accurate payments for reservations.
Coordinate bell and shuttle services.
Make reservations on the computer.
Run reports.
Handle guest messages.
Program wake-up calls.
Perform a variety of other front desk tasks.
Keep the front office, lobby, and surrounding areas clean, organized, and well-maintained.
Accommodate guest needs and preferences as efficiently as possible.
Remain calm and tactful when helping challenging guests.
Provide suggestions about places to visit and things to do in town.
Maintain thorough knowledge about all current service offerings.