Front Desk Agent l Part Time

CSM Careers • Lynnwood, WA

44d • Onsite

About The Position

The Front Desk Agent is responsible for providing the highest level of service to guests, anticipating and responding to their needs in a friendly and positive manner. This role involves processing check-ins and check-outs, verifying billing, creating reservations, and handling special requests. The agent will assist guests by providing information about the hotel property, local attractions, and the hours of operation for hotel outlets and services. A key aspect of this role is working as a team player, contributing to the efforts of other departments when necessary, and understanding and following the company's guest service recovery program. The position also focuses on driving sales and maximizing revenue through up-selling rooms and amenities, while adhering to proper selling techniques and booking policies. Financial responsibilities include following company procedures for handling cash and processing financial transactions, as well as responsible use of equipment and adherence to cost controls to reduce expenses and waste. The role requires producing the required volume of work by planning, organizing, and prioritizing duties, and adhering to all company general work rules, department procedures, and policies. Attending all required meetings, maintaining a clean and safe work area in compliance with regulations, and following all company procedures for guest/associate incidents are also essential. The Front Desk Agent must be knowledgeable of hotel emergency procedures.

Requirements

• High school diploma or GED required
• 1+ years prior guest service experience required preferably in a hospitality setting
• Excellent verbal communication skills needed
• Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment
• Maintains predictable and reliable attendance
• Ability to lift, push and pull up to 25 pounds on an occasional basis
• Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods

Responsibilities

• Anticipates and responds to guests in a friendly and positive manner
• Responsible for providing the highest level of service
• Process check-ins and check-outs, verify billing, create reservations, and process special requests
• Assists guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services
• Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary
• Understands and follows the company guest service recovery program
• Follows proper selling techniques and ensures strategies are utilized to maximize room revenues
• Monitors room availability, follows restrictions, and all booking policies and procedures
• Drives sales and maximizes revenue by up-selling rooms and amenities
• Follows company procedures when handling cash and processing financial transactions
• Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste
• Produces required volume of work by planning, organizing and prioritizing work duties
• Adheres to company general work rules, department procedures and company policies
• Attends all required department and hotel meetings
• Maintains a clean and safe work area in compliance with company, brand, local, state and federal regulations
• Follows all company procedures for guest/associate incidents
• Knowledgeable of hotel emergency procedures

Benefits

• medical
• dental
• vision insurance plans
• company-paid life insurance
• short term disability coverage
• company-paid long term disability coverage for eligible employees
• 401(k) plan with company match
• tuition reimbursement
• voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft)
• time-off
• scholarship program
• generous hotel discounts

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED