Front Desk Agent (Full-Time) | Sleeping Lady Mountain Resort

Columbia Hospitality•Leavenworth, WA

18h•Onsite

About The Position

Master multitasker. Memory Maker. No two days are the same: delight, problem solve, and make the day for our incredible guests. You thrive in a fast-paced and dynamic environment, responsible for efficiently handling guest check-in and check-out processes including room credits, keys, guest issue resolution and special requests. Support the Guest Services and the Front Office team with financial and service-related tasks to create unique and meaningful experiences for guests who can’t wait to return.

Requirements

Strong written and verbal communication skills required

Nice To Haves

Previous hospitality or customer service experience preferred.
Previous experience in cash handling & computerized Point of Sale system preferred.

Responsibilities

Efficiently handling the check-in and checkout processes according to hotel procedures and standards.
Operating the PBX and Radio paging system according to procedures.
Establishing appropriate credit at time of guest check-in; issuing room keys and familiarizing guests with the services and areas of the property.
Managing guest issues effectively, keeping in mind both the guest’s needs and business objectives.
Using discretion and professionalism in resolving guest conflicts and using good judgment to consult with management if assistance or follow-up is needed.
Conducting adequate follow-up with both guest and fellow team members.
Making restaurant, transportation, activity, or entertainment reservations on behalf of the guest.

Benefits

Tip/Tip Pooling Eligible
Get Paid Daily
Paid Time off & Holiday Pay
Medical, Dental, Vision, Disability, 401K
HSA/FSA Plans -with employer contribution
Referral Bonus
Discounted Lodging, Dining, Spa, Golf, and Retail
Employee Assistance Program
“Columbia Cares” Volunteer Opportunities
Committee Participation Opportunities
Task Force Work Opportunities
Online Learning Platform to Help You Grow!
Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)