Front Desk Agent - Baywatch Resort

Hotel Investment Services • Traverse City, MI

1d • Onsite

About The Position

The Baywatch & Beach Haus Resorts are currently seeking enthusiastic individuals to join our year-round team. As a Front Desk Agent, you will play a key role in delivering outstanding customer service to our guests, while also handling routine administrative tasks to ensure smooth and accurate hotel operations. Our Hotel Front Desk Agents serve as our guests’ first point of contact and manage all aspects of their accommodations. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d love to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Requirements

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software preferred
• Understanding of how travel planning websites operate, like Booking.com and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Coordinate with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Up-sell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Assist with washing and folding laundry during downtime

Benefits

• Medical, dental, vision, life and short-term disability insurance
• 401k with match
• Lodging discounts
• Paid Time Off
• Holiday Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed