Front Desk Agent (FT) (Overnight)
About The Position
The Front Desk Agent ("Agente de Recepción") welcomes our guests with a warm and friendly smile. Handles guest arrivals and departures in a courteous and efficient manner. Step into the timeless craftsman charm of The Lodge at Torrey Pines. Overlooking the world-renowned Torrey Pines Golf Course with views of the Pacific Ocean, the AAA Five Diamond rated resort features 170 rooms and suites, 2 restaurants, a full-service spa, versatile meeting spaces, and unprecedented service. The Lodge at Torrey Pines is owned by Evans Hotels, LLC, a family-owned and operated business committed to supporting and enhancing employee well-being through a variety of programs that nurture our staff professionally and personally. We offer hands-on manager and leadership training, employee appreciation days, and staff awards and recognition. Our team is also dedicated to serving our community through initiatives like company-wide beach clean-ups and volunteer opportunities.
Requirements
- At least 1-2 years of relevant experience and/or training.
- Previous similar position in a hotel, or similar business entity preferred.
- Availability to work on weekends and holidays is required.
- For insurance purposes, candidates must be over 21 years of age.
- Must have an unexpired and valid driver's license with no recent violations.
- Must be able to safely operate vehicles with both automatic and manual transmissions.
- Ability to always maintain a friendly, professional, team-oriented, positive demeanor and diplomatic attitude, especially under stress or challenges.
- Ability to stand, kneel, squat for prolonged periods of time, up to and including, the entire shift and lift up to 25 lbs.
- Experience in dealing with the public is preferred, such as retail cashier, food industry service, guest service with public contacts, etc.
Responsibilities
- Proactively provides our guests with personal service and attention that exceeds their expectations.
- Assists with Valet operations as needed based on business needs, including parking and retrieving guest vehicles while providing professional guest service.
- Plays a key role in ensuring that all guest needs are met in a timely manner by interacting and communicating closely with other departments in the hotel.
- Continuously provides excellent customer service when making reservations and uses effective up-selling techniques.
- Maintains a house bank and conforms to established cash handling procedures.
- Processes guest billing using cash, checks, credit cards and special billing.
- Performs additional duties and responsibilities as directed by the leadership team.
Benefits
- Earn $1000 for Culinary, Engineering, Housekeeping, and $350 for all other roles for each hired referral at any Evans Hotels property.
- Discounted Hotel Rooms for you, family, and friends
- Free Employee Parking and/or discounted MTS Pronto card
- Free Meals & Refreshments during working shifts
- Career advancement opportunities!
- Health (including SIMSA), Dental, Vision, 401k with match, life insurance, sick and vacation time.
- Discounts on cell phone bills, shoes, gym memberships, and more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
