Winter 26/27: Front Desk Agent

POWDR • Copper Mountain, CO

3d • Onsite

About The Position

Copper Mountain Resort is seeking a Front Desk Agent for the Winter 26/27 season. This role involves welcoming guests and assisting them with all aspects of lodging accommodations, maintaining professionalism, and handling stressful situations effectively. The ideal candidate will be self-motivated with exceptional customer service and sales skills, focusing on enhancing the guest experience with a positive and friendly attitude. Previous guest services experience and schedule flexibility are required.

Requirements

• Must be able to lift and carry items up to 50 lbs.
• Able to stand for up to 8 hours.
• Must be at least 18 years old.
• College degree preferred, high school diploma required.
• 1-2 years in a guest service position required.
• Basic computer skills (including Outlook) ability to type, able to communicate clearly in English, neat and presentable appearance.
• Previous guest services experience and schedule flexibility required.
• Must be self-motivated with exceptional customer service and sales skills.
• Must maintain the highest levels of professionalism and work well under stressful situations.

Nice To Haves

• Industry knowledge preferred.

Responsibilities

• Performs all check-in and check-out functions in a friendly and efficient manner.
• Greets each guest who enters the Lodging Reception Center.
• Answers phone calls with a smile and friendly voice.
• Answers all questions with accurate responses.
• Handles stressful situations with a clear head and SOLUTION mentality.
• Participates in the sales culture of the front desk by booking walk-ins, upselling reservations, and taking advantage of any promotional products offered at the front desk.
• Accountable for monies received at Front Desk and responsible for turning in all monies to accounting.
• Maintains a guest friendly atmosphere with music and a neat work environment.
• Assists new employees in learning job functions.
• Handles other job duties as assigned with a positive attitude.
• Maintains a neat and professional appearance.
• Functions as an ambassador of Copper Mountain, modeling and sharing the Copper “culture” with our guests and employees.
• Upholds the most professional image.
• Continually strives to exceed our guest’s expectations and create memories for our guests and staff.

Benefits

• Season pass for employees/dependents
• Privileges at several other resorts
• Several discount programs (i.e. food & beverage, retail/rental, tickets, etc)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED