Front Desk Agent

Naturally Pacific Resort • Campbell River, BC

2d • CA$21 - CA$24 • Onsite

About The Position

As a key member of our team the Front Desk Agent is responsible for the daily duties in the front desk department. This includes, greeting guests, check-in and check-out, and providing a high-level guest service. The Front Desk Agent will be able to deal with guest inquiries and concerns in a professional manner. They will be able to work as part of a team and handle pressure in a fast-paced workplace well.

Requirements

• Minimum 1 year of guest service experience.
• Excellent communication and interpersonal skills.
• Good computer software skills.
• Willingness to learn new skills.
• Strong organizational skills.
• Self-motivated individual.
• A positive team player.
• High level of attention to detail.

Nice To Haves

• Preferably 1 year of experience in hospitality.

Responsibilities

• Welcome guests and provide exceptional service throughout their stay.
• Check out guests and build a post-stay relationship.
• Handle guest inquiries and complaints with a high level of professionalism and hospitality.
• Ensure guests requests are handled in a timely and efficient manner.
• Strong knowledge of the Resort facilities and local attractions and events to provide the guests with a memorable and personalized experience.
• Receive packages and messages in an accurate and timely manner.
• Follow department policies, procedures, and service standards.
• Utilize various computer software programs to aid in guest check-in and check-out and process transactions.
• Collaborate with other departments to ensure a seamless experience for guests.
• Maintain full awareness of emergency and safety procedures.
• Provide coverage for the Night Audit shift when required.
• Additional tasks and duties as assigned.

Benefits

• Comprehensive employer paid health, vision, and dental coverage for you and your family.
• Access to ongoing training and development opportunities to support your career growth and advancement within the company.
• Employee and Family Assistance Program.
• Discounts on various resort amenities and services such as food, golf, retail, and spa.
• Support for your health and wellness goals.
• Registered Pension Plan (RPP) eligibility after 1 year.
• Accommodations available for qualifying candidates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed