Front Desk Agent

Pyramid Global Hospitality • College Station, TX

2d • Onsite

About The Position

The Front Office Agent is to provide friendly, efficient registration, guest settlement, and information to all guests, fellow employees, and visitors. The Texas A&M Hotel and Conference Center, proudly managed by Pyramid Global Hospitality, is seeking a Front Desk Agent to join their team. This role is crucial in providing 'Howdy Hospitality' and embodying the Aggie Path of P.R.I.D.E. The hotel features 250 guest rooms and extensive meeting space, hosting a variety of guests and events. Team members have the opportunity to collaborate with experienced leaders and gain exposure to a diverse portfolio of properties.

Requirements

• High school graduate or equivalent.
• Levelheaded, patient, even tempered demeanor.
• Positive and outgoing personality.
• Excellent communication skills and ability to multitask.
• Ability to work under pressure in a fast-paced, high stress environment.
• Works well on a team but can also work independently when needed.
• Strong computer skills.

Nice To Haves

• Cash handling experience preferred.

Responsibilities

• Check guest in, ensuring proper credit is received, special requests are noted are fulfilled, and accurate information is established.
• Provide exceptional customer service with a smile and empathy.
• Thoroughly complete all guest transactions.
• Promote and sell special hotel programs.
• Interact with fellow team members professionally, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and hotel policies.
• Maintain house bank including cash handling.
• Maintain hotel gift shop and check out guests in gift shop.
• Communicate all pertinent information to the Front Office Managers and Supervisors.
• Follow set procedures on posting, charges, cashing checks, tax information, safe deposits, and refunds.

Benefits

• 401k with a company match and immediate vesting after 90 days of service
• Access to multiple free wellness platforms such as SupportLinc and Ramsey SmartDollar for you and all members of your household
• Extensive training programs for hospitality and non-hospitality skillsets
• Pet insurance discounts
• Discounts at hundreds of properties nationwide in the Pyramid Global portfolio
• Medical, dental, vision, and other supplemental benefits like identity theft, legal assistance, and life insurance
• Tuition/education reimbursement eligibility after 12 months of service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED