Front Desk Agent | Courtyard, Portland Convention Center

CSM Careers • Portland, OR

2d • $17

About The Position

This position is responsible for anticipating guest needs, providing solutions to ensure guest satisfaction and exceed their expectations. Adheres to the company’s standards of quality and professionalism. Benefits Full Time Associates qualify for benefits (Medical, Dental, Vision, PTO, 401K)

Requirements

• High school diploma or GED required

Responsibilities

• Anticipates and responds to guests in a friendly and positive manner
• Responsible for providing the highest level of service
• Process check-ins and check-outs, verify billing, create reservations, and process special requests
• Assists guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services
• Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary
• Understands and follows the company guest service recovery program
• Follows proper selling techniques and ensures strategies are utilized to maximize room revenues
• Monitors room availability, follows restrictions, and all booking policies and procedures

Benefits

• Medical
• Dental
• Vision
• PTO
• 401K
• company-paid life insurance
• short term disability coverage
• company-paid long term disability coverage for eligible employees
• 401(k) plan with company match
• tuition reimbursement
• voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft)
• time-off
• scholarship program
• generous hotel discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED