Front Desk Agent-Wellsworth Hotel

SHANER•Southbridge, MA

4d•Onsite

About The Position

The Front Desk Agent will participate in operating a traditional 24-hour, seven day a week, hotel front desk operation. This role requires greeting guests and visitors in a courteous, enthusiastic, and professional manner, handling check-ins and check-outs, and managing telephone services. Responsibilities include handling mail, faxes, messages, and deliveries, utilizing various software systems, maintaining guest amenities, and completing daily checklists. Effective communication with colleagues and other departments is crucial for a seamless guest experience. The role also involves assisting guests in any way possible and maintaining working knowledge of emergency procedures for employee and guest safety. The ideal candidate will provide warm, friendly service with a genuine smile, be a team player, willing to learn, and seek opportunities for growth. A flexible, part-time schedule is required.

Requirements

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
High school graduate or equivalent.
Minimum one year customer service experience.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.

Nice To Haves

Previous hotel experience preferred.
Computer experience preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

Participate in operating a traditional 24-hour, seven day a week, hotel front desk operation.
Greet guests/visitors in a courteous, enthusiastic and professional manner.
Check-in and Check-out guests.
Provide proper telephone service to include all incoming external and internal calls and setting of wake-up calls.
Handle mail, faxes, messages and deliveries.
Utilize Stay n Touch, Toast, Word and Excel.
Maintain supply of complimentary guest amenities through housekeeping.
Refill the Sundry shop upon shift completion.
Complete daily shift checklist.
Communicate with fellow guest services employees and other departments to ensure a seamless and positive guest experience.
Assist all guests in any way possible in a professional and courteous manner.
Handle guest complaints ensuring guest satisfaction.
Process all check-ins and check-outs according to established hotel requirements.
Adhere to payment, cash handling and credit policies/procedures.
Generate, print, and distribute daily reports to designated departments/personnel.
Resolve discrepancies on the room status report with Housekeeping.
Other duties as assigned.