Front Desk Agent at The Bethesdan Hotel

Horseshoe Bay Resort • Bethesda, MD

16h • $18 - $18 • Onsite

About The Position

The Bethesdan Hotel is seeking a Front Desk Agent to greet and register guests, and process check-outs. This role is crucial in delivering outstanding guest service and ensuring financial profitability. The position requires flexibility in working all shifts, including evenings, weekends, and holidays.

Requirements

• Must be open to working all shifts, specifically evening shifts, weekends, and holidays.
• Hourly rate of $18 per hour.
• Full-time position.

Nice To Haves

• Hilton experience is a plus, but not required.

Responsibilities

• Greet guests and complete the registration process, including inputting and retrieving computer information, confirming guest information and room rates, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring guests know their room location or have bell person assistance.
• Enroll guests into the Hilton Brand Reward program.
• Assist guests with check-out, including ensuring rooms and services are correctly accounted for, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards.
• Demonstrate thorough knowledge of hotel information, including room categories, rates, packages, promotions, local area information, and general product knowledge, and answer guest questions and inquiries.
• Utilize up-selling techniques to promote hotel services and facilities and to maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
• Handle guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction.
• Receive, input, retrieve, and relay messages to guests.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Flexible Spending Accounts
• Life insurance
• Short-Term & Long-Term Disability
• Accident Insurance
• Employee Assistance Program (EAP)
• Pet Insurance
• Identify Theft Insurance
• Travel Assistance
• Paid Vacation
• Sick and Holidays
• 401K matching program
• Hotel discounts at Hilton Hotels globally and Crescent managed properties in North America for you & your family members
• Daily Team Member Meals
• Team Member Parking
• $500 sign-on bonus upon successful completion of 90 days of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed