Front Desk Agent

The Wild Birch Hotel•Anchorage, AK

98d•Onsite

About The Position

At The Wildbirch Hotel, our Front Desk Agents serve as the welcoming face of our unique boutique property. They are responsible for greeting guests, facilitating check-ins, and ensuring each guest enjoys an exceptional stay in Anchorage. The role requires handling reservations, guest inquiries, and managing check-outs in an efficient, warm, and professional manner.

Requirements

Previous hotel or customer service experience is required.
Strong knowledge of hotel management systems (experience with Room Master and OPERA cloud is a plus).
Excellent communication skills, including the ability to read and respond in English (additional languages are a plus).
Ability to remain calm under pressure and multitask in a fast-paced environment.
Enthusiastic, service-oriented, and with a passion for hospitality and Alaska’s vibrant culture.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with web-based tools.
Strong problem-solving skills and the ability to work independently or as part of a team.

Nice To Haves

Experience with Room Master and OPERA cloud
Additional languages

Responsibilities

Greet and check in guests while ensuring all guest information is accurate in the system.
Assist guests in making and modifying reservations, including walk-ins and same-day bookings.
Share in-depth knowledge of the hotel, its amenities, room layouts, and the surrounding Anchorage area, including notable events and activities.
Process guest payments, manage check-outs, and settle any outstanding accounts.
Handle guest inquiries, complaints, and requests, aiming to resolve any issues promptly to ensure guest satisfaction.
Maintain the Front Desk area as a hub of guest interaction, keeping it organized and supplied.
Work with other departments to coordinate guest needs, including room availability, housekeeping requests, and special accommodations.
Communicate daily with the Front Office Manager to review guest services, priorities, and any additional tasks or special projects.
Engage guests with personalized recommendations, including dining options at the hotel’s onsite restaurant, brewery, and café.
Contribute to the warm, inviting atmosphere by managing the lobby’s communal space, which features a fireplace, and local art.