Front Desk Agent at The Bethesdan Hotel
Crescent Careers•Bethesda, MD
•Onsite
About The Position
The Bethesdan Hotel is seeking a Front Desk Agent to greet and register guests and check them out of the hotel. This role is crucial in delivering outstanding guest service and financial profitability. The position requires flexibility to work all shifts, including evenings, weekends, and holidays. Responsibilities include managing guest registrations, assisting with check-outs, demonstrating thorough knowledge of hotel services and the local area, up-selling hotel services, and resolving guest inquiries and complaints efficiently and courteously.
Requirements
- Must be open to working all shifts, specifically evening shifts, weekends, and holidays.
- Hilton experience is a plus, but not required.
Nice To Haves
- Hilton experience
Responsibilities
- Greet guests and complete the registration process, including inputting and retrieving computer information, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring guests know the location of their room or are accompanied by a bell person.
- Enroll guests into the Hilton Brand Reward program.
- Assist guests with check-out, including ensuring rooms and services are correctly accounted for, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards.
- Demonstrate a thorough knowledge of hotel information, including room categories, room rates, packages, promotions, the local area, and other general product knowledge, and answer guest questions and inquiries.
- Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.
- Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
- Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction.
- Receive, input, retrieve, and relay messages to guests.
Benefits
- Sign-on bonus of $500 upon completion of 90 days of employment
- Health insurance
- Dental insurance
- Vision insurance
- Flexible Spending Accounts
- Life insurance
- Short-Term & Long-Term Disability
- Accident Insurance
- Employee Assistance Program (EAP)
- Pet Insurance
- Identify Theft Insurance
- Travel Assistance
- Paid Vacation
- Sick and Holidays
- 401K matching program
- Hotel discounts at Hilton Hotels globally and Crescent managed properties in North America for you & your family members
- Daily Team Member Meals
- Team Member Parking
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
