Front Desk Agent
Lotte Hotel Americas•Seattle, WA
•$0 - $25•Onsite
About The Position
Reporting to the Assistant Front Office Manager, the Front Desk Agent is responsible for all front desk operations, including guest check-in, check-out, room sales, and room assignments. This role plays a key part in delivering an elevated guest experience and ensuring each interaction reflects our commitment to exceptional hospitality.
Requirements
- High School Diploma or equivalent required
- Previous guest services experience preferred.
- Prior experience with Opera PMS preferred.
- Excellent communication and organizational skills.
- Warm, gracious, and welcoming demeanor.
- Ability to multitask in a fast-paced environment with strong attention to detail.
- Capable of working independently and collaboratively to foster a team-oriented environment.
- Results-driven, flexible, and able to work well under pressure.
- Strong interpersonal skills with both written and verbal communication proficiency.
- Availability to work a flexible schedule as needed.
Nice To Haves
- bachelor’s degree in a related field preferred.
Responsibilities
- Responsible for all front desk operations, including guest check-in, check-out, room sales, and room assignments.
- Deliver an elevated guest experience.
- Ensure each interaction reflects our commitment to exceptional hospitality.
Benefits
- Competitive wages
- Comprehensive medical, dental, and vision plans (available Day 1)
- 401(k) with company matching
- Two weeks of vacation
- Nine paid holidays
- Three personal days per year
- Public transportation discount (ORCA)
- Employee recognition programs
- Learning & development opportunities for top performers
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
