Front Desk Agent

AccorHotel • Whistler, BC

2d • CA$21 - CA$26 • Onsite

About The Position

First impressions are everything! As a Front Desk Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. The starting rate of pay is $21.30 per hour, with recognized tenure through compensation increases after 6 months and yearly up to three years, reaching $25.90 per hour. This role is permanent and full-time.

Requirements

• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Prior experience working with Opera or a related system
• Previous front desk experience is required
• Service focused personality is essential
• Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Nice To Haves

• previous customer service experience is an asset

Responsibilities

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Maintain accurate records of daily transactions, including cash handling - currency exchange and balancing a float
• Serve as a sales agent promoting and up-selling hotel services
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

Benefits

• Subsidized staff accommodation provided
• Complimentary meal in our staff cafeteria per shift
• Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
• Hotel leisure benefits including Golf/Ski passes

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed