Front Desk Agent | Daytona Speedway Fairfield Inn

SHANER • Daytona Beach, FL

3d • Onsite

About The Position

Shaner Hotels has an exciting opportunity at our 105-room Fairfield Inn Daytona Beach! Located in the vibrant ONE DAYTONA entertainment district, our hotel offers a truly unique hospitality experience in the heart of one of Florida's most iconic destinations. Celebrating the area's rich racing heritage, our Fairfield Inn features distinctive raceway-inspired décor, including artwork and photography displays that showcase the history and excitement of Daytona International Speedway. Guests enjoy a memorable stay surrounded by the energy of shopping, dining, entertainment, and world-famous events just steps away. Our spacious guest rooms and suites are thoughtfully designed for comfort and convenience, each featuring a microwave and refrigerator. Additional amenities include a welcoming lobby bar, complimentary hot breakfast, outdoor pool, fitness center, complimentary Wi-Fi, and the trusted service experience associated with the Fairfield by Marriott brand. If you're passionate about hospitality and creating exceptional guest experiences, Fairfield Inn Daytona Beach offers an outstanding opportunity to grow your career with Shaner Hotels. Join a team that values excellence, teamwork, and professional development while being part of the excitement of one of Florida's most dynamic destinations.

Requirements

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.
• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED