Front Desk Agent

Sage Hospitality • Denver, CO

3d • $20 - $20 • Onsite

About The Position

The Courtyard Denver Downtown is hiring a Front Desk Agent to join their team. This role requires no prior experience, only a positive attitude. The hotel offers an environment focused on learning and development, with a team that is described as unconventional, approachable, and down-to-earth. The hotel itself is a historic and boutique property located in the heart of Denver's downtown scene, within walking distance of major attractions.

Requirements

• High school diploma or equivalent
• No experience required
• High school graduate level mathematical aptitude
• Knowledge of standard cash handling procedures
• Knowledge of computerized cash register systems
• Past experience in dealing directly with the public
• General knowledge of basic customer service skills
• Fluent in oral and written English
• Ability to use tact and understanding when dealing with customer service problems, including stressful situations
• Highly organized and able to pay attention to details, especially when performing multiple tasks

Responsibilities

• Respond to guest inquiries and requests in a professional and courteous manner.
• Complete check-in procedures for arriving guests using both manual and computerized methods.
• Facilitate guest departure (check-out) by closing guest accounts and opening rooms for future guests.
• Calculate and post payments, receipts, and guest account charges accurately using proper cash handling methods.
• Answer inquiries and take reservations via phone and in person, providing accurate hotel rates and information, and utilizing suggestive selling techniques.
• Maintain good customer relations by staying informed about in-house and local events to answer guest questions knowledgeably.
• Operate PBX equipment, handle incoming and outgoing calls, schedule wake-up calls, and page guests.
• Control cash transactions at the front desk and maintain responsibility for a personal bank according to hotel policy.
• Maintain a friendly, cheerful, and courteous demeanor at all times.

Benefits

• Medical, dental, & vision insurance
• Discounted On-Site Downtown Parking
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Paid time off for vacation, sick time, and holidays
• Company’s 401(k) program with employer matching
• Employee Assistance Program
• Tuition Reimbursement
• Great discounts on Hotels, Restaurants, and much more
• Employee Referral Bonus Program (up to $1,000 per referral)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED