Front Desk Agent (FT) (AM/PM) ("Agente de Recepción")

EVANS HOTELS LLC • San Diego, CA

4d • $24 - $24 • Onsite

About The Position

The Front Desk Agent welcomes our guests with a warm and friendly smile. Handles guest arrivals and departures in a courteous and efficient manner. Proactively provides our guests with personal service and attention that exceeds their expectations. Plays a key role in ensuring that all guest needs are met in a timely manner by interacting and communicating closely with other departments in the hotel. Continuously provides excellent customer service when making reservations and uses effective up-selling techniques.

Requirements

• At least 1 year of relevant experience and/or training.
• Availability to work on weekends and holidays is required.
• Ability to always maintain a friendly, professional, team-oriented, positive demeanor and diplomatic attitude, especially under stress or challenges.
• Ability to stand, kneel, squat for prolonged periods of time, up to and including, the entire shift and lift up to 25 lbs.

Nice To Haves

• Previous similar position in a hotel, or similar business entity preferred.
• Experience in dealing with the public is preferred, such as retail cashier, food industry service, guest service with public contacts, etc.

Responsibilities

• Handles guest arrivals and departures in a courteous and efficient manner.
• Proactively provides our guests with personal service and attention that exceeds their expectations.
• Ensures that all guest needs are met in a timely manner by interacting and communicating closely with other departments in the hotel.
• Provides excellent customer service when making reservations and uses effective up-selling techniques.
• Maintains a house bank and conforms to established cash handling procedures.
• Processes guest billing using cash, checks, credit cards and special billing.
• Performs additional duties and responsibilities as directed by the leadership team.

Benefits

• Earn $1000 for Culinary, Engineering, Housekeeping, and $350 for all other roles for each hired referral at any Evans Hotels property.
• Discounted Hotel Rooms for you, family and friends.
• Free Employee Parking and/or discounted MTS Pronto card.
• Free Meals & Refreshments during working shifts.
• Career advancement opportunities!
• Health (including SIMNSA), Dental, Vision, 401k with match, life insurance, sick and vacation time.
• Discounts on cell phone bills, shoes, gym memberships, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed