Full-time Front Desk Agent

Sage Hospitality Group•Denver, CO

14d•$20 - $20•Onsite

About The Position

Hotel Clio, a Luxury Collection Hotel, located in Denver's sophisticated Cherry Creek North shopping district, is seeking a full-time Front Desk Agent. This role is for individuals who are inspired to create unforgettable experiences. The hotel caters to travelers desiring an elegant and inspirational stay and invites locals to enjoy the renowned Toro Latin Kitchen & Lounge restaurant. Hotel Clio, part of Sage Hospitality Group, seeks innovative leaders with a disruptive spirit and offers opportunities for growth and personal fulfillment. They embrace uniqueness and foster a community built on integrity, respect, innovation, and togetherness.

Requirements

High school diploma or equivalent
High school graduate level mathematical aptitude
Knowledge of standard cash handling procedures
Knowledge of computerized cash register systems
Past experience in dealing directly with the public
General knowledge of basic customer service skills
Fluent in oral and written English
Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
Highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks
Ability to read written communiques and monochrome computer screen
Ability to operate computer, calculator, and telephone keyboards for cash handling and paperwork processing
Ability to understand and follow verbal/written instructions
Ability to work on more than one task at a time
Ability to communicate both verbally and in writing

Nice To Haves

None explicitly mentioned, but experience in dealing directly with the public and customer service skills are listed under requirements.

Responsibilities

Respond in a professional and courteous manner to arriving, departing, and in-house guests by providing accurate and timely information and services.
Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.
Greet and complete established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, to ensure guest satisfaction and that guests are in rooms as requested.
Facilitate guest departure (check-out) on a daily basis by following established manual and computer procedures to close guest accounts and open the room for the next sell.
Regularly calculate and/or post monies, receipts, guest accounts, and other forms of credit using accurate, proper cash handling methods and established procedures to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
Courteously answer inquiries and accept reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
Maintain good customer relations by keeping abreast of all in-house and area functions to answer questions and concerns with timely and knowledgeable responses, in person and on the telephone.
Operate the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls, and paging guests to provide guests with timely and efficient service.
Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.
Maintain a friendly, cheerful, and courteous demeanor at all times.