Front Desk Agent

THE RANCH AT LAGUNA BEACH•Laguna Beach, CA

6d•$24 - $24•Onsite

About The Position

Front Office Agents have three primary purposes, including, but not limited to: Greeting guests with a friendly and sincere welcome, Registering guests and handling cash, and Maintaining proper record-keeping for guest accounts. This role also involves cross-training in Reservations and Housekeeping to assist during heavy business levels, and engaging with guests using FORBES standards and training to ensure a positive guest experience. Additional duties may be assigned as necessary.

Requirements

High school or equivalent education required.
Previous customer service experience required.
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Must possess basic computational ability.
Must possess basic computer skills.
Ability to solve problems and make rational decisions.
Knowledge of The Ranch operations, its services, and facilities.
Must be able to stand and exert well-paced mobility for up to 4 hours in length.
Must be able to exert well-paced ability to reach different outlets and other departments of The Ranch on a timely basis.
Must be able to exert well-paced ability in limited space.
Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
Must be able to lift up to 15 lbs. on a regular and continuing basis.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Requires manual dexterity to use and operate all necessary equipment.
Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

Nice To Haves

Bachelor’s Degree preferred.
Experience with Night Audit in a hotel or resort environment preferred.
Knowledge of Opera (PMS) system desired.

Responsibilities

Greet guests upon arrival with a warm and sincere welcome.
Register guests into the computer, verifying reservation, address, and credit card information.
Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests.
Issue keys and control entrance of safety deposit boxes.
Post miscellaneous charges as requested.
Escort guests to their rooms in the event that a bellman is not available and if time permits.
Engage with guests using FORBES standards and training to ensure a positive guest experience.
Cross-train in Reservations and Housekeeping to assist during heavy business levels.
Handle mail, packages, and facsimiles.
Create reservations for guests who are at the desk or who call in after hours.
Assist the bellman in storing any luggage.