Front Desk Agent (Part-Time)

AccorHotel•Toronto, ON

7d•Onsite

About The Position

This role is responsible for providing efficient and friendly service to hotel guests, including assisting with registration, check-outs, and representing the company's values professionally. The Front Desk Agent will ensure guest satisfaction by addressing concerns promptly and coordinating guest mail and messages. They will also maintain a professional appearance and be familiar with emergency procedures.

Requirements

Must have effective communication skills
Must have a good command of the English language
Available for shift work including weekends and holidays
Constant standing and walking throughout shift
Frequent lifting and carrying up to 30 lbs
Constant kneeling, pushing, pulling, lifting
Frequent ascending or descending ladders, stairs and ramps
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Nice To Haves

Previous front desk/reception experience a strong asset
Knowledge of Microsoft Windows XP an asset
Knowledge of Micros PMS/Opera an asset
Hotel/Hospitality degree or diploma an asset

Responsibilities

Provide effective, fast service in a friendly manner
Check in and out hotel guests according to standards and policies
Answer incoming calls
Monitor for special rates and billing arrangements
Ensure the highest level of guest satisfaction by addressing concerns promptly
Review and prepare for VIP and ALL loyalty members arrivals to ensure flawless check-in experience
Coordinate the storage/delivery of guest mail/messages/packages including the monitoring, processing and distribution thereof
Ensure front desk is stocked with essential materials
Maintain a professional, neat and well-groomed appearance adhering to Hotel grooming standards
Pass on any guest comments to Assistant Front Office Manager/Manager on Duty
Make certain to be familiar with fire and emergency procedures
Other responsibilities connected with Front Office may be required