Front Desk Agent - Full Time
Omni Hotels & Resorts•New Haven, CT
•Onsite
About The Position
The Omni New Haven Hotel, located in downtown New Haven, is seeking a Full Time Front Desk Agent. This role is situated in a luxurious hotel environment, offering unparalleled service and breathtaking views of the city and Yale Campus. The hotel is an award-winning, 4-diamond establishment, providing a rewarding and powerful work environment in the hospitality industry. The hotel offers paid internships, development programs, tuition reimbursement, and competitive benefits.
Requirements
- Familiarity with computer and printer, telephone, pen/pencil, photo-copying machine, facsimile machine.
Responsibilities
- Be thoroughly acquainted with all check-in procedures and policies.
- Be thoroughly acquainted with all check-out procedures and policies.
- Be thoroughly acquainted with all reservations procedures and policies.
- Be familiar with guest scenarios.
- Be familiar with all technical equipment as related to the Front Desk.
- Be familiar with all hotel facilities.
- Be familiar with the inter-relationship between the different departments.
- Be familiar with Guest Services functions in order to assist Guest Services during peak times.
- Be familiar with PBX functions in order to assist with incoming calls.
- Accept other special duties as required by management.
- Work with Front Office Manager in order to ensure consistent completion of daily shift checklist.
Benefits
- paid internships
- development programs
- tuition reimbursement
- competitive benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
