Front Desk Agent - Full Time

AccorHotel • Vancouver, BC

2d • CA$27 - CA$34 • Onsite

About The Position

First impressions are everything. As a Guest Agent, you are the face of Fairmont Hotel Vancouver, creating memorable experiences from the moment guests arrive until their departure. As a key member of our Front Office team, you will deliver warm, personalized, and efficient service while ensuring every guest feels welcomed, valued, and cared for.

Requirements

• Previous customer service experience in hospitality, tourism, retail, or another service-focused environment
• Strong communication skills with the ability to communicate effectively in English, both verbally and in writing
• A genuine passion for creating memorable guest experiences
• The ability to remain calm, professional, and solution-focused in challenging situations
• Strong attention to detail, organization, and accuracy
• Ability to prioritize multiple tasks in a fast-paced environment
• Professional appearance and demeanor consistent with luxury hospitality standards
• Ability to work independently while contributing positively as part of a team
• Reliable, dependable, and committed to delivering exceptional service
• Basic computer skills and confidence using hotel systems and office technology
• Ability to maintain confidentiality and handle guest information with discretion
• Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Nice To Haves

• Previous Front Office or luxury hotel experience is considered an asset
• Experience with a Property Management System (PMS), such as Opera Cloud, is preferred
• Additional language skills are considered an asset

Responsibilities

• Providing professional, friendly, and personalized service to guests and colleagues in alignment with Fairmont service standards
• Welcoming guests and completing check-in, check-out, and account settlement procedures accurately and efficiently
• Verifying reservations, guest information, room assignments, payment details, and registration requirements
• Responding to guest requests, inquiries, and concerns with professionalism, urgency, and care
• Supporting service recovery efforts and escalating concerns when appropriate to ensure guest satisfaction
• Maintaining accurate guest records, profiles, and documentation within hotel systems
• Processing cash, credit card, debit card, currency exchange, and billing transactions accurately while following cash-handling procedures
• Promoting hotel facilities, amenities, loyalty programs, and special offers while identifying opportunities to enhance the guest experience
• Collaborating with Housekeeping and other departments to support smooth operations and seamless guest experiences
• Maintaining a welcoming, organized, and professional Front Office environment
• Participating in training programs, departmental meetings, briefings, and service excellence initiatives
• Supporting hotel safety standards, policies, and procedures at all times

Benefits

• An inclusive, empowering, and positive workplace culture where people are at the heart of everything we do
• The opportunity to work alongside passionate hospitality professionals who are committed to creating exceptional guest experiences
• Competitive pay, starting at $26.99 per hour, with the potential to increase to $33.74 per hour after successful completion of the probationary period
• Complimentary meals during your shift through our Colleague Dining Program
• Comprehensive benefits package including health, paramedical, dental, vision, life, and disability insurance for eligible colleagues
• Company-matched pension plan and the option to enroll in the Group Registered Retirement Savings Plan for eligible colleagues
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at participating dining destinations in Vancouver, Victoria, and Whistler
• Travel reimbursement for a TransLink monthly pass
• Complimentary hotel stay for newly hired colleagues with breakfast for two through our BE OUR GUEST program
• Colleague benefit card offering discounted room and food & beverage rates at Accor properties worldwide for you and your family
• The opportunity to work in a luxury hotel environment within a historic Vancouver landmark dating back to 1939
• Learning and development opportunities through our Academies and training programs
• Opportunities to contribute through our Corporate Social Responsibility initiatives

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed