Front Desk Agent

StepStone Hospitality • Long Island City, NY

98d • Onsite

About The Position

Looking for a friendly front desk agent to join our team at Home2 Suites by Hilton Manhattan View Long Island City NY!

Requirements

• Must have a comprehensive knowledge of all hotel departments and functions.
• Must have good mathematical and computer skills.
• High school education required.

Nice To Haves

• Relevant training and experience and additional education preferred.
• CPR and first aid training preferred.
• Additional language ability preferred.

Responsibilities

• Register and assign rooms to guests.
• Issue room key and escort instructions to Guest Service Agent or directly to guest.
• Sort and track incoming mail and messages.
• Transmit and receive messages using all communication avenues.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Keep record of room availability and rate.
• Compute bill, collect payment, and make change for guests.
• Make, confirm, and cancel reservations via all communication avenues.
• Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
• Make reservation, transportation, or entertainment reservations for guest.
• Deposit guest valuables in hotel safe deposit box.
• Ability to accurately use various office software.
• Have a full working knowledge and expertise of each shift including night audit.
• Ability to accurately report information.
• Ability to assist with various office tasks as needed.
• Ability to scrupulously follow all StepStone and hotel policies and procedures.
• Attend required meetings.
• Projects and assignments are completed thoroughly, professionally, and with care.
• Adjusts to high-pressure conditions and is open to change.
• Assumes responsibility for personal growth and development.
• Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.
• Understands and communicates the StepStone Mission and core values
• Expresses ideas and conveys information clearly, effectively, and professionally.
• Actively listens to others.
• Conveys company information, decision, or problems to appropriate parties on a timely basis.
• Works to resolve disagreements and is respectful of peers and co-workers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED